Delta Extranet Help

Last updated: May 2011
 

Frequently Asked Questions

Common questions received by the Technical Control Center and the Delta Portal Team.

  1. I registered for my Delta Passport, set up my password, and now I can't log on. I get a "Code 77" error. What's wrong?
  2. An error message says I am locked out. What do I do?
  3. I can't log in. I just get a blank screen or "Page cannot be displayed" error. What's up?
  4. I'm using Safari browser on my Mac and can't get past the log-in screen on TravelNet. What's up?
  5. Can I get to DeltaNet and TravelNet with my Blackberry (or other wireless device)?
  6. I don't remember my password. Can I recover it or reset it?
  7. My Delta issued laptop goes to the Extranet landing page when it is in the docking station at work (is on the Network).  How do I fix this?

1. I registered for my Delta Passport, set up my password, and now I can't log on. I get a "Code 77" error. What's wrong?

First-time registrants should allow at least 30 minutes after establishing their Delta Passport password before attempting to log in for the first time.  This time is needed to synchronize all systems involved. Logging on too soon will result in a "Code 77" error. Other causes could include upper/lower case mismatch — your credentials are case sensitive — or an incorrect username or password.

2. An error message says I am "locked out". What do I do?

Please wait 30 minutes and then try again. Common issues include accidentally leaving your "Caps Lock" key enabled and entering your user name or password incorrectly. Your password is case sensitive. And you get only three tries before being locked out.

3. I can't log in. I just get a blank screen or "Page cannot be displayed" error. What's up?

You may have your Content Advisor enabled in your browser. Try following the instructions below:

Clear the temporary internet files and cookies.
  1. Click the "Start" button
  2. Click "Control Panel"
  3. Double-click the "Internet Options" icon
  4. Click "Delete Cookies" button in the middle of the Internet Options Window
  5. Click "OK" in the Delete Cookies popup window
  6. Click "Delete Files" button in the middle of the Internet Options window
  7. Click "OK" in the Delete Files popup window
  8. Click "OK" at the bottom of the Internet Options window

Disable the Content Advisor

  1. Open Internet Explorer
  2. Click "Tools" at the top
  3. Click "Internet Options" at the bottom of the menu
  4. Click the "Content" tab at the top of the Internet Options window
  5. Disable the Content Advisor

4. I'm using the Safari browser on my Mac and can't get past the log-in screen on TravelNet. What's up?

If you are using the latest Safari browser (version 3), which comes with the Mac OS 10.5 (Leopard), you will experience this issue. Apple changed the Safari browser and this newest version prevents the TravelNet "I Accept" button from working properly. One option for now is to try a different browser, such as Mozilla Firefox (www.firefox.com) which is a free download.

5. Can I get to DeltaNet and TravelNet with my Blackberry (or other wireless device)?

Some devices, such as those that use Microsoft operating systems, can access DeltaNet, although the experience is not optimal. DeltaNet and associated applications, such as TravelNet, have not been constructed for use with mobile devices. Palm devices (Treo) do not seem to work through the extranet. At this time, there is NO technology support for personal mobile access — the TCC/Service Desk will not provide assistance.

6. I don't remember my password. Can I recover it or reset it?

You can recover or reset your password by accessing http://register.delta.com/.

  1. Input your Delta Passport ID.
  2. Click "Forgot Password".
    1. If you have previously setup your security questions, you can can type the answers in the boxes and click "Submit".
    2. If you have not setup the security verification questions, you will be prompted to input your two-digit month and two-digit day of birth. Click "Submit".

      To setup your security verification questions, follow the instructions at the top of the setup screen.
      1. You will need to choose five questions by placing a check mark in the box to the left of the question.
      2. Type an answer to each question in the two boxes to the right of the question.
      3. Answers typed in the "Response" column must match with the answers typed in the "Confirmation" column.
      4. Answers must be one word. Spaces are not allowed.
      5. Click "Submit". If any error is received, review the error and make the appropriate changes.
    3. Once you have gained access to the Password Account Self Service site, you can choose the Delta Passport from the list of accounts.
    4. Click the "Change Password" button at the bottom of the list. You will be given two boxes to input your new password.
    5. Click "Submit" and wait for a response. If the password is accepted, you will receive a confirmation with a green check. A red "x" indicates that the password was not accepted, and you must try again with a different password.

7. My Delta issued laptop goes to the Extranet landing page when it is in the docking station at work (is on the Network).  How do I fix this?

Your browser has some Extranet files in its cache that need to be cleaned. Try following the instructions:

Clear the temporary internet files and cookies.

  1. Click the "Start" button
  2. Click "Control Panel"
  3. Double-click the "Internet Options" icon
  4. Click "Delete Cookies" button in the middle of the Internet Options Window
  5. Click "OK" in the Delete Cookies popup window
  6. Click "Delete Files" button in the middle of the Internet Options window
  7. Click "OK" in the Delete Files popup window
  8. Click "OK" at the bottom of the Internet Options window

If you need additional assistance, you can contact the Technology Control Center Service Desk at 404-714-HELP (4357) or toll free at 1-888-714-0529.

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Log Out

After completing your business, log out of DeltaNet, then close your browser. This is especially important if you are using a public computer, with many potential Web surfers. Your security habits will help ensure that your private information remains private, and that Delta's internal electronic environment remains secure.

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Log On

Select the option on the home page that best identifies your relationship to Delta. Use your Delta Passport credentials to log on:
  • User ID; your 9-digit PPR number (Delta Passport ID).
  • Password; your Delta Passport password
    • at least 8 characters with at least 1 uppercase, 1 lowercase, and one number.

Am I registered for Delta Passport?

  • If you have ever logged on to DeltaNet or accessed TravelNet, then you have registered for Delta Passport.
  • If you have forgotten your Delta Passport password, please click here.
  • If you have never registered for a Delta Passport and are authorized to do so, click here. You may need a PIN from your HR department first.

If you have just registered for your Delta Passport, please allow 30-minutes before you log on to DeltaNet for the first time. If you attempt to log on before all systems are updated with your information, you will receive an error message (Code 77). If this happens, please wait the allotted time, then try again.

If you are still having trouble logging on, please ensure your Caps Lock key is “off”. Please remember that both IDs and Passwords are case-sensitive. Also ensure you have the latest Java software downloaded and installed -- it's free at java.com.

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Compatibility

The following operating systems and browsers are compatible with Extranet.

  • Windows 7 with Microsoft Internet Explorer v8.x
  • Windows Vista with Microsoft Internet Explorer v7.x
  • Windows XP with Microsoft Internet Explorer v6.x using Sun Java 1.5 or above.
  • Macintosh OS 10.3.x with Firefox v1.5 and Apple Java v1.3 (no eCrew)
  • Macintosh OS 10.3.x with Safari v1.3 and Apple Java v1.4
  • Macintosh OS 10.3.x with IE 5.2 and Apple Java 1.3 (no eCrew)
  • Macintosh OS 10.3.x with Netscape v1.7 and Apple Java 1.3 (no eCrew)
  • Windows XP with FireFox 3.x and Sun Java v1.5 or above
The TCC help desk assistance for compatible Operating Systems and browsers is limited to actions that will allow the SSL/VPN to run successfully. In-depth operating system and browser support is not provided by the TCC help desk.

The following may not be compatible with the Extranet and are not supported by the TCC Help Desk.

  • Macintosh Safari v3 (Leopard) - TravelNet incompatibility
  • Windows 95, 98, ME, 2000
  • Macintosh OS 9.x and older
  • Internet Explorer v5.2 for Macintosh (discontinued by Microsoft)
  • Internet Explorer v5.x and older
  • PDAs
  • Hand-held computers
  • Wireless devices
  • Wireless connections
  • Macintosh Windows emulators
  • Configuration changes that may affect system operation
  • Reinstallation of browser
  • Reinstallation of applications
  • Configuration changes that may alter Internet access
  • Network setup
    • Routers
    • Wi-fi
    • Security zones
  • Configuration of 3rd-party software disabling process
    • Spyware
    • Adware
    • Pop-up blocker

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Macintosh

The minimum configuration for Macintosh computers connecting via Extranet (SSL VPN) is as follows:
  • OS X 10.3.9 or higher
  • Apple Java v1.4.2_09 or higher
  • Safari v1.3.2 or higher*
  • Apple Java v1.4.2 requires OS X v10.3.9 or later.
  • Apple Java v1.4.2 will only work with the Safari web browser*
  • Safari v1.3.2 requires OS X 10.3.9 or later*
  • eCrew - Apple Java v1.4.2 is required to run the application.
  • Apple Java v1.3.x – This version of java is used by Mozilla, Internet Explorer, FireFox and Netscape web browsers. Apple Java v1.4.2 cannot be used by these web browsers.

*Known issue: Macintosh Safari v3 packaged with the Leopard operating system is not compatible with TravelNet. Please use Firefox until such time as the issue with this version of the Safari browser can be identified and addressed.

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Popup-blocker software

If you are seeing blank windows opening up, or popup windows that fail to open as you would expect, or errors on a page, it might be caused by your popup-blocking software. The company that produced your popup-blocking software can help you disable it. Other ideas:

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Errors

"You entered invalid credentials on your previous try. Please try again."

You have three attempts to log on successfully before the system assumes you are trying to break in. After that, the Delta Passport will disable your account (lock you out). If you see:

  • Error code: 10 - Your account is locked for 30 minutes.
    This is automated and cannot be altered. You will have to wait for the time to expire before attempting to log on again.

Other errors regarding username (UserID) and password can include:

  • Error code: 76 – You may have used the wrong PASSWORD
    Please ensure “Caps Lock” is not on.
  • Error code: 110 – You may have entered the wrong USERID
    Please ensure you are using your 9-character PPR number (Delta Passport ID).
  • Error Code: 77 - Either Username or Password do not match! Please try again.
    Please check that your Caps Lock key is off, verify that your PPR number and Delta Passport password are correct. If newly registered, please ensure you have waited 30-minutes before accessing DeltaNet.

"Invalid credentials"

This message indicates that your personal firewall or your popup blocker is preventing you from getting in. Disable this software before trying again.

"Security Exception: URL has been blocked for security reasons"

This message indicates you are attempting to access an unauthorized page that is only available from computers inside the company, or an application which is limited to specific user groups.

"Page cannot be displayed"

If you receive a "Page cannot be displayed" error, you may have found an invalid link, or a server may be impeded. Please contact the Technology Control Center (Help desk). Make note of the exact error message.

After log on, page appears to load, then says I'm logged out.

Internet Explorer contains a "Content Advisor" to help parents control access for young children (among other uses). If this is set to restrict most sites, it could interfere with the operation of your Extranet access. To address this issue, the TCC recommends clearing cache, deleting temporary Internet files, and disabling the Content Advisor. See instructions in the FAQs above.

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Firewalls

Your personal firewall software may block cookies or other code that the Delta Extranet or DeltaNet Employee Portal need to operate properly. The company that produced your firewall software usually can help you adjust your settings. Windows XP firewall information:

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Browser Settings

The following are links that may assist you in setting your browser preferences.

Microsoft Internet Explorer 6.0
FireFox

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